Features of The Service Program

Track service from the initial customer contact Assign upcoming work to a department or person – when it was assigned and to whom, when it is scheduled for, estimate given Track lapse times on task by department or person – from when the call comes in to when the work is complete and billed Email assignee upon completion Automatically generate a customer note and email the customer upon completion When the work is complete, you can generate an invoice directly into QuickBooks®, including the task and the resolution

In fact, The Service Program automatically synchronizes with QuickBooks® when the first person logs in each day, so you don’t ever have to wonder when they were last synched.

Enhance security with login permissions. The Service Program allows an unlimited number of users to log in, while also providing two levels of security you can assign. Limit which screens and schedules users can view and what actions they can perform.

Do you use a handheld computer like a PDA (personal digital assistant)? The Service Program also works with mobile platforms such as Palm OS and Windows Mobile, so you can manage your business on the spot.

Created exclusively for QuickBooks users, The Service Program seamlessly integrates with QuickBooks to manage all aspects of your business:

• Create tasks and manage contacts
• Instantly access comprehensive customer data 
• Account management – log customer calls and create tasks, track inbound and outbound phone calls, record all notes, email customer when work is completed, track rework
• View completed and cancelled work history – type of work, who performed it, how long it took, outcome, rework

• Track leads and generate estimates
• No need to enter lead into QuickBooks if not existing customer
• Create an unlimited number of customizable estimates for existing customers or leads
• Generate work orders directly from estimates
• Source (email, phone, internet, referrals, trade shows, advertising, etc.)

• Schedule appointments
• Assign and subassign employees
• Set day/date/time/interval (one time, recurring interval)
• Type of service appt (routine, repair, special project)

• Plan and manage routes
• Set default for each customer
• View current routes and route schedule history by customer
• Dispatch jobs and technicians by route
• View and analyze route profitability
• Create Checklists
• Create a checklist and assign it to a route or task

• Manage equipment rentals
• Track rental items by customer and route
• Process rental inventory transactions
• View items currently being rented
• Track rental deliveries and pickups
• Produce rental billings

• Generate invoices
• Create on-demand invoices while in the field
• Post to QuickBooks directly from invoice

• Track materials and equipment
• Add, edit and customize customer equipment records
• Track materials used by customer and route
• Keep track of work performed on customer equipment

• Manage multiple inventory locations
• Search and view item lists
• Track inventory on hand by location
• Transfer inventory among locations
• Generate inventory transaction lists

• Create custom reports
• From virtually any menu, for nearly every function

• Manage service contracts
• Maintain service contract information by equipment by customer
• Record details for both existing and new equipment

• Security features
• Implement login permissions (limit which screens each employee can see and what they can do)