Your Return on Investment with The Service Program

Your Return on Investment with The Service Program

We realize that purchasing a software program to run your service business is a major decision, not to mention a big expense. Naturally, you’ll want to know what to expect regarding your return on investment. Here is a case study that illustrates the value The Service Program brought to one of our clients:

Industry: Pool Service & Maintenance

Customer Profile: Blue Dolphin Pool Service in Vero Beach, Florida

Operates 20 routes and 4 service technicians

Business Situation: We spent a lot of time managing the route process. We had problems with customers not getting called back in a timely manner. With the price of chemicals increasing, we needed a way to track usage in the field. We were looking for a solution that could email customers after service or cleaning was complete. Most of all, we needed a program that seamlessly integrated QuickBooks® so we wouldn’t have to re-enter anything.

Solution:

The Service Program Standard Edition and The Service Program PDA Add-on

Benefits:

• Fully networkable
• Seamlessly integrates with QuickBooks®  - no dual entry
• Manages routes more effectively than any other routing application on the market
• Tracks chemical usage on routes
• Notifies owners and/or property managers after cleaning
• Tracks inventory on the service trucks and in the main warehouse
• Tracks lapse time on customer calls
• Tracks route profitability

Return on Investment for Blue Dolphin Pools:

• We estimate an annual net savings of $35,000 by being more organized, providing better customer service, handling inventory more efficiently, increasing route profitability through improved route management and implementing better invoicing measures
• We can now easily and efficiently track inventory on service trucks, saving an estimated $25,000 per year in missing parts.
• Customers are getting called back an average of 2.5 times faster, resulting in better customer service.
• Repair tickets are invoiced an average of 3 days faster than before, resulting in better cash flow and increased accountability.
• Now we can track who fills in for a given route without having to reassign an entire route if someone is sick or on vacation.
• While on site, we can enter information to track chemical usage in a pool, as well as when the route tech arrives and leaves.