Your Return on Investment with The Service Program


Products

Overview

Order Online
Features
Why Choose
The Service Program?

ROI
Testimonials
Demos

Software Features
Integrates With QuickBooks
Integrates With Handhelds
Create Tasks &
Manage Contacts

Leads & Estimates
Scheduling
Routing
Invoicing
Manage Rentals
Track Materials & Equipment
Manage Inventory
Create Reports
Manage Service Contracts

Industries Served
Pool Service & Maintenance
Lawn Care & Maintenance
Landscaping
Irrigation
Plumbing
Electrical Contracting
HVAC
Snow Plowing & Removal
Pest Control
Liquid Waste Removal
Portable Toilets
Bottled Water Delivery
Equipment Rentals
General Service Businesses
General Delivery Businesses

Training
Free QuickBooks Training
The Service Program
Schedules
Register for Class

Support
Open A Ticket
User Forum
Renew Plan
Knowledge Books
FAQs

Learn More
Pricing
Upgrades
Demos
Testimonials
Order Online
Moneyback Policy

Contact Us

 

Your Return on Investment with The Service Program

 

We realize that purchasing a software program to run your service business is a major decision, not to mention a big expense. Naturally, you’ll want to know what to expect regarding your return on investment. Here is a case study that illustrates the value The Service Program brought to one of our clients:

 

Industry: Pool Service & Maintenance

 

Customer Profile: Blue Dolphin Pool Service in Vero Beach, Florida

Operates 20 routes and 4 service technicians

 

Business Situation:

  • We spent a lot of time managing the route process.
  • We had problems with customers not getting called back in a timely manner.
  • With the price of chemicals increasing, we needed a way to track usage in the field.
  • We were looking for a solution that could email customers after service or cleaning was complete.
  • Most of all, we needed a program that seamlessly integrated QuickBooks® so we wouldn’t have to re-enter anything.
Blue Dolphin Pool Service Logo

 

Solution:

The Service Program Standard Edition and The Service Program PDA Add-on

 

“I have tried other software applications and they were either too complicated or they didn’t understand our business process. The Service Program is the only program that is both easy to use and has organized the company the way I always had hoped a program would.”

- Doug Fleischer

Owner, Blue Dolphin Pool Service

 

Benefits:

  • Fully networkable
  • Seamlessly integrates with QuickBooks®  - no dual entry
  • Manages routes more effectively than any other routing application on the market
  • Tracks chemical usage on routes
  • Notifies owners and/or property managers after cleaning
  • Tracks inventory on the service trucks and in the main warehouse
  • Tracks lapse time on customer calls
  • Tracks route profitability

 

Return on Investment for Blue Dolphin Pools:

  • We estimate an annual net savings of $35,000 by being more organized, providing better customer service, handling inventory more efficiently, increasing route profitability through improved route management and implementing better invoicing measures
  • We can now easily and efficiently track inventory on service trucks, saving an estimated $25,000 per year in missing parts.
  • Customers are getting called back an average of 2.5 times faster, resulting in better customer service.
  • Repair tickets are invoiced an average of 3 days faster than before, resulting in better cash flow and increased accountability.
  • Now we can track who fills in for a given route without having to reassign an entire route if someone is sick or on vacation.
  • While on site, we can enter information to track chemical usage in a pool, as well as when the route tech arrives and leaves.
When the pool has been cleaned or a repair has been completed, we can instantly notify the customer or property manager via emai


Copyright © 2007, Westrom Software
QuickBooks is a registered trademark of Intuit, Inc
Site Design by Swarm Interactive